Frequently Asked Questions
How do I return an item?
If you wish to exchange any item please advise us within 14 days of receipt. Items must not have been used or damaged in anyway. You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error.
Please re-package your item carefully so that it returns to us undamaged. You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we cannot accept responsibility for items not shipped by ourselves.
What are the care instructions for your products?
Rope: We recommend simply washing and scrubbing our products by hand with warm water and a bit of soap. To keep the rope soft, you can rub the rope discreetly with baby oil and wash it out. If you want to wash your leash completely, it is recommended to put the leash in a fabric bag at a maximum of 30 ° C in the washing machine. Do not put in the dryer.
Leather: Be careful when it comes to cleaning leather parts. The leather parts are only dry cleaned and should not be washed hot. Our finely tanned leather is a sensitive natural product that can react easily and sensitively to external influences. Too much water and moisture or too much exposure to sunlight can make the material slightly wider, stain in very rare cases and can get scratches and cracks after some time. Since we only get fresh leather delivered, we can not guarantee to prevent this with our natural product. Altough it gives the leather with continuous wearing its own character. You can slow down the process by avoiding too much moisture or avoiding being left in the sun on hot days with strong UV radiation. It is also recommended to maintain our leather with special leather grease and soft brushes if necessary. Dirt such as mud etc. can alternatively be dried and then brushed gently with a soft brush.
Buckles & Carabiners: All of our buckles and carabiners are easy to bring back to shine with brass cleaner. You can polish the elements to guarantee a new shine.
Beds & Covers: All covers and interior materials (for example inner cushions) are washable. Covers are washable at 30°C in the washing machine and also suitable for dryers. Please note, when choosing a dryer, to set it for delicate fabrics.
What can I do if my products are damaged?
If delivered items have obvious material or manufacturing defects, the customer is obliged to contact Molly & Stitch support immediately. In case of improper use of the ordered products, e.g.
- Damage by chewing or biting
- Scratches, abrasions, sanding marks
- Damage due to improper care and use
- Damage due to excessive use in water and dirt
- Natural signs of usage for leather products (scars, scratches, cracks)
no liability is accepted. However, Molly & Stitch offers fee required repairs including shipping, if possible.